Naturiam
Shipping, Returns & Exchanges Policy
Thank you for shopping at Naturiam.
To serve you better, we will begin to process your order immediately you click the Submit Order Button.
1. Our Products
- a) Although we have made every effort to display the colours accurately, the images of the hair Products on our site are for illustrative purposes only.
- b) We cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products, your Products may vary slightly from those images.
2. Processing Guidelines
- a) All Products on the site are subject to availability at our Warehouse, before your order can be processed.
- b) We will contact you if the Products you have ordered are out of stock, or if additional information is needed to process your order.
3. Shipping and Tracking Number
- a) We aim to process and ship the Products you’ve ordered within 24 hours if you place your order during a weekday (Monday – Friday) except during weekends where your order will be processed and shipped within 48 – 72 hours.
- b) We charge a shipping fee of 30dh for each order you place. However, once you place an order over 400Dh, then we will provide free of charge shipping.
- c) When you place your order, you will get an approximate delivery time based on the availability of your items and order processing time. Depending on your region, delivery date estimates will appear on the order page.
- d) Please note that the delivery dates stated on your order page are approximate and for guidance purposes only. Actual delivery dates may vary.
4. Order Processing
- a) We aim to process and ship the Products you’ve ordered within 24 hours if you place your order during a weekday (Monday – Friday) except during weekends where your order will be processed and shipped within 48 – 72 hours.
- b) Please note that once an order is processed and shipped out, we are unable to change the delivery address or other aspects of the order.
5. Inspection
- a) You are required to inspect the delivered Products once you receive your order and ensure that the Products are in “as expected” condition.
- b) In the event they are not in an “as expected” condition, please Contact Us as soon as possible, with all necessary information, including photographic proof.
6. Returns and Exchanges
6.1 Returns
- a) Please note that all sales are final, and consequently, we are unable to accept any returns or exchanges for any of our Products.
- b) However, if you are not 100% satisfied with your order, please Contact Us as soon as possible, with all necessary order information, including photographic proof of the issue experienced with the Product(s).
6.2 Exchanges
- a) All exchange notices must be emailed to us within 7 days of receiving your order. We will do our best to fulfil your exchange request.
- b) If your desired replacement item is no longer available, we will help you find another item you like or process a store credit refund if the item falls within our return policy.
6.3 Exchanges Procedure
- a) Please Contact Us so we may provide you with a Return Address.
- b) You must take reasonable care of the Product(s) you wish to return/exchange, and they should be returned unopened, unused and in their original condition from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
- c) We must receive all returns at the return address provided, within 14 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us
- d) We will ship to you the desired Product, within 7 days of us receiving the returned Product, as per our Shipping policy.
7. Shipping Errors / Damaged Products
- a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
- b) If you have received a wrong or damaged Product, please Contact Us within 7 days of receiving the order to be eligible for a free exchange with a free replacement Product.
- c) We will ship to you a new replacement Product, within 7 days of us receiving the damaged or defective Product, as per our Shipping policy.
8. Events outside our control
- We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities
9. Entire agreement
- These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of Products.
10. Contact Us
- If you have any questions concerning our Shipping, Returns and Exchanges Policy, please feel free to Contact Us.