GENERAL TERMS AND CONDITIONS OF SALE AND PRIVACY POLICY
Before placing an order on our website naturiam.ma , we invite you to carefully read the general conditions of sale below. By validating your order, you confirm that you unreservedly accept these conditions, which govern our respective commitments.
Article 1 - Scope
The naturiam.ma website is published by the company NATURIAM , a SARLAu with capital of 100,000.00 DH, registered in the Berkane Register under number 9791. Its tax identification number is 65933700 and its head office is located at 26, Rue Tarifa, Anasr, Berkane.
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the naturiam.ma website and govern the contractual relationship between NATURIAM and its customers. Any order implies unreserved acceptance of these GTC.
Article 2 - Products and Availability
The products offered for sale are presented on the website with the greatest possible accuracy. However, differences may exist between the screen display and the actual product. NATURIAM cannot guarantee the continuous availability of items. In the event of unavailability after the order has been validated, the customer will be informed and will be able to choose between a refund or a replacement product.
Article 3 - Price and Payment
Prices displayed are in Moroccan dirhams (MAD) and include all applicable taxes. NATURIAM reserves the right to change prices at any time. Payment is due upon ordering and can be made by credit card, bank transfer, or cash on delivery, depending on the options available.
Article 4 - Delivery
NATURIAM delivers throughout Morocco. Delivery times vary depending on the destination and are provided for informational purposes only. NATURIAM undertakes to inform the Customer of any foreseeable delivery delays. The Customer must notify us of any delivery delays exceeding seven days to allow us to initiate an investigation with the carrier.
Article 5 - Right of Withdrawal and Returns
In accordance with Moroccan law, the customer has 7 days from receipt of the product to exercise their right of withdrawal. Returns must be made in their original condition and at the customer's expense. Some products (opened cosmetics, personalized items) cannot be returned.
Article 6 - Disputes and Claims
In the event of a dispute arising regarding the validity or interpretation of these general terms and conditions of sale, the parties will endeavor to settle their dispute by conciliation.
PRIVACY POLICY
1. Collection of Personal Data
Personal data collected on naturiam.ma is used for order processing, customer relationship management and, with consent, sending promotional communications.
2. Data Protection and Storage
NATURIAM is committed to protecting users' personal data in accordance with Moroccan Law 09-08 on the Protection of Personal Data. Data is stored securely and is only accessible to authorized employees.
3. Sharing Data
NATURIAM does not sell or rent personal data to third parties. However, some data may be shared with service providers to ensure the proper execution of orders (carriers, payment providers).
4. User Rights
In accordance with French Law 09-08, users have the right to access, rectify, and delete their personal data. Any request can be sent to NATURIAM via the contact email available on the website.
5. Cookies
The naturiam.ma website uses cookies to improve the user experience. Users can manage their preferences through their browser settings.
6. Changes to the Privacy Policy
NATURIAM reserves the right to modify this policy at any time. Changes will be posted on this page.
For any questions regarding our Terms and Conditions or Privacy Policy, please contact us.